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With Cuattro, you can be sure that your Digital Imaging systems will be there when your patients need them, every time, without fail. 24/7/365 days per year, Cuattro certified software and hardware engineers stand ready to help on a minute's notice. And in the rare case that you need component level replacement, Cuattro offers standard, free loaner systems, hot-swappable components, expedited delivery, and seamlessly embedded software tools and backups to make the fix fast and low-impact. And because the threat of obsolescence is always at the door, Cuattro keeps you up to date with free software upgrades to the newest features and updates to enhance existing functions… all backed by Cuattro's 99% Uptime commitment.
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Cuattro products are designed for years of reliable, sustainable, and upgradable use. Cuattro uses the industry's latest cloud architecture to instantly connect you with the decades of experience inside our team of imaging software and medical engineers, technicians, and support personnel. Cuattro provides instant assistance by phone, email, or by one-click Copilot remote controls and diagnostics. Cuattro guarantees your satisfaction through immediate access to the only level of support available… the best, highest, most fully featured plan available, anywhere, at any price.
All Cuattro 1 Year or POS 5 Year customers receive benefits that include:
- Loaners and advanced replacements
- Software upgrades to new features
- Software updates and improvements to existing functions
- CoPilot remote support and communication
- 24/7/365 emergency phone-in support
- 99% Uptime Guarantee
Because today's digital radiography systems are software centric, the old service model of "a man with a screwdriver and a van" won't work any longer. For this reason, all Cuattro products incorporate CoPilot, the latest in cloud based two-way communications, diagnostics, and repair tools for medical imaging devices. With one touch and your acceptance, a Cuattro CoPilot engineer takes over your system, to upgrade, troubleshoot, configure, optimize, and if needed, repair your digital radiography in an instant. And because not all radiology suits have telephone access, CoPilot makes possible two-way communication between you and your Cuattro technician, directly from your digital radiography system's touchscreen.
With CoPilot, your organization gets the fastest, lowest impact, and targeted support, live on-screen training, upgrades, and repairs, with the touch of a screen.
Loaner Program and Advanced Replacements
In the very rare case that training, upgrade, or repair cannot be finalized with CoPilot, Cuattro reaches its 99% uptime standard by providing no-hassle advanced replacement systems or components. Cuattro customers are eligible to receive no-fee loaners and advanced replacements for covered events, to be shipped within one day of authorization.