Service Overview:

Cuattro products are designed for years of reliable, sustainable, and upgradable use. To achieve this, we created SupportCloud. SupportCloud uses the industry's latest cloud architecture to instantly connect you with the decades of experience inside our team of imaging software and medical engineers, technicians, and support personnel. SupportCloud provides instant assistance by phone, email, or by one-click Copilot remote controls and diagnostics. SupportCloud guarantees your satisfaction through immediate access to the only level of SupportCloud available… the best, highest, most fully featured plan available, anywhere, at any price.

All SupportCloud 1 Year or POS 5 Year customers receive benefits that include:

  • Loaners and advanced replacements
  • Software upgrades to new features
  • Software updates and improvements to existing functions
  • CoPilot remote support and communication
  • 24/7/365 emergency phone-in support
  • 99% Uptime Guarantee
  • CloudBank secure, long-term cloud based PACS archive
  • ViewCloud Pro and Web FDA cleared, fully featured, anywhere-any device PACS

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